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Good News
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Opinion
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Expert's Advice
Imran Salehjee
Group Managing Director,
Saltours International
Saltours International
“Protect brand loyalty by providing refunds, this should be from all booking channels.”
Anand Rajagopalan
Chief Technology Officer,
Hotwire
Hotwire
“Thanks to our Hotel partners who have enabled us to auto-process cancellations and refund the customer as well to the engineers who worked round the clock to get the solution up and running in quick time.”
Pontus Mark
Regional Director, Revenue Management – Nordics, Belvar
“Help out committed business in need for the period. Don’t forget that there is a period ahead after this recession.”
Experts Speak
We are reaching out to CEOs of Hotel Chains, Airlines, Local Tour Operators. Everyone needs to be brought into the frontline. If we work together we will find a way to fight through.
Source: https://edition.cnn.com/videos/business/2020/03/03/coronavirus-outbreak-china-travel-restrictions-tourism-culver-intl-ldn-vpx.cnn
Jane Sun - 
CEO, Trip.com
The whole company is actually stepping in to help customer service because we’ve seen a spike in cancellations.
Source: https://techcrunch.com/2020/03/13/three-travel-startups-tell-us-how-theyre-responding-to-the-coronavirus-crisis/
Naren Shaam - 
Founder and CEO, Omio
We actually are switching some of our sales team to customer support in the coming weeks just to support the volume of tickets
Source: https://techcrunch.com/2020/03/13/three-travel-startups-tell-us-how-theyre-responding-to-the-coronavirus-crisis/
Avi Meir - 
Co-founder and CEO, TravelPerk
We are working with our partners to seamlessly pass on the waiver benefits to our customers, wherever applicable. We are closely working with all our airline and hotel partners to be able to help you in the best way possible for date change, cancellations and waiver requests in the face of fast paced changes globally, as well as in India.
Source: https://www.goibibo.com/info/coo-message//
Vipul Prakash - 
COO, Goibibo
About #BetterTomorrow
Travel industry is having a hard time. With increased travel restrictions and the situation in hand, hotel reservations are plummeting by day. Cancellations too are all time up. Simultaneously, airlines are suspending operations. Multiple cruise ships are stranded. Industry events are either cancelled or rescheduled. The problem in hand seems bigger than any other we have faced in the past. It, thus, requires all of us to work together to mitigate the impact while ensuring the safety of everyone. We, at RateGain, are trying to do our bit. We have pledged to co-create a #BetterTomorrow for the industry. We have created a one-stop-shop for all information and insights that the travel industry needs to act upon. We are enabling the industry leaders with actionable insights through research.
